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Terms of Service

The agreement between you and Journai Corporation for using Sam and the Journai app and website.

Last updated: October 7, 2026.

These Terms are an agreement between you and Journai Corporation, a Delaware corporation (“Journai,” “we,” “us”). They cover the Journai mobile app, web app, and thejournai.com (the “Service”). By using the Service, you agree to these Terms and to our Privacy Policy. Section 14 requires most disputes to be resolved by individual arbitration and explains how to opt out.

1. What the Service is

Journai provides Sam, an AI mentor for college athletes, coaches, and staff. Sam helps you reflect, set goals, prepare for conversations, and find people and resources who can help. For coaches, the Service also helps you keep notes about the athletes you work with.

2. Educational use only. Not medical, not therapy, not a crisis service

  • The Service is for educational and personal development purposes only.
  • Sam is an AI, not a person. Sam is not a doctor, psychologist, counselor, or other licensed professional, and nothing Sam says is medical, psychological, legal, or financial advice.
  • Using the Service does not create a doctor-patient, therapist-client, or any other professional relationship between you and Journai.
  • Sam can be wrong. AI can misunderstand you, give inaccurate or incomplete information, or respond in ways that don’t fit your situation. Use your own judgment, and talk to a qualified person before making important decisions about your health, training, or future.
  • Journai is not a crisis service and is not monitored around the clock. If you or someone else is in danger, call 911 or your local emergency number, or call or text 988 in the US.

3. Safety checks and outreach

By using the Service, you understand and agree that:

  • an automated system checks your messages for signs of serious risk, and authorized Journai staff may review flagged conversations, as our Privacy Policy describes;
  • we may contact you if we are concerned about your safety; and
  • we may share limited information with a support service at your school, your school’s crisis contact, or emergency services when we believe in good faith it is reasonably necessary to protect you or someone else.

These safety steps are something we choose to do because we care about the people who use Sam. They are not a promise. We do not guarantee that we will detect any message, respond within any time, reach you, or prevent any harm. Journai is not a mandatory reporter, and nothing in these Terms creates a duty to monitor, report, warn, or intervene.

4. Who can use the Service

You must be at least 18, or 16 or 17 when your school or program provides the Service and your parent or guardian agrees to these Terms for you. No one under 13 may use the Service.

As part of registration, you must provide accurate and complete information so we can create, verify, and maintain your account (“Account”). You are responsible for keeping your password and account details confidential and are fully responsible for all activity under your Account. You agree to notify Journai immediately of any unauthorized use of your Account or any other breach of security. By providing your mobile phone number or email address, you agree that we may communicate with you by text message or other electronic means, with your consent where the law requires it.

5. School and program accounts

If your school, team, or organization provides your account, it may set up your access, give us your roster and campus resource information, and end your access. Your school’s agreement with Journai may add terms. Your school and coaches do not have access to your conversations with Sam, except as our Privacy Policy describes for safety.

6. Coach and staff accounts

If you use the Service as a coach or staff member:

  • Your notes about athletes are your responsibility. Record observations, not diagnoses. Do not record medical information, protected health information, or anything your school’s policies don’t allow.
  • Follow your school’s rules and applicable law, including FERPA, when you record or share information about athletes.
  • You will not use the Service to monitor athletes’ private conversations with Sam or to evaluate, discipline, or punish an athlete based on anything Journai provides.
  • Journai does not replace your school’s reporting duties. If you learn something that your school requires you to report, report it through your school’s channels.

7. Your content

7.1 Your Content. You are solely responsible for all data, images, information, feedback, suggestions, text, content, and other materials that you upload, deliver, provide, or otherwise transmit or store (“provide”) in connection with your use of the Service (“Your Content”). By providing Your Content on or through the Service, or by permitting Journai to access Your Content through platforms or services you connect to your Account, you grant Journai (and our third-party partners and service providers) a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully paid, sublicensable, and transferable license to use, modify, reproduce, distribute, display, publish, and perform Your Content in connection with providing the Service to you. This includes a right for us to make Your Content available to others with whom we have contractual relationships related to the provision of the Service, solely for the purpose of providing the Service, and to permit access to or disclose Your Content to third parties if we determine it is necessary to comply with our legal obligations or to protect you or others as described in section 3. Journai may also generate and use technical logs, data, and learnings about your use of the Service and Your Content in aggregate, anonymized form to operate, improve, analyze, and support the Service and other products and services of Journai and for other lawful business purposes. Our Privacy Policy describes further limits we place on how we use Your Content, including that we do not use your conversations to train AI models without your consent. By providing Your Content, you represent and warrant that you have all rights, licenses, consents, and permissions necessary to grant these rights.

7.2 Prohibited Data. You agree not to provide through the Service any sensitive financial information, account passwords, or medical records.

7.3 Security. You understand that operating the Service involves (a) transmissions over various networks; (b) changes to conform and adapt to the technical requirements of connecting networks or devices; and (c) transmission to Journai’s third-party vendors and hosting partners that provide the hardware, software, networking, storage, and related technology required to operate and maintain the Service. We use technical, organizational, and physical safeguards designed to protect Your Content, including encryption in transit and at rest. However, no security measures are failsafe, and we cannot guarantee the security of Your Content. You are responsible for keeping your own backup of anything you need. Journai will have no liability to you for any unauthorized access or use of Your Content, or any corruption, deletion, destruction, or loss of Your Content.

8. Acceptable use

You agree not to:

  • (a) sublicense, resell, rent, lease, transfer, assign, time-share, or otherwise commercially exploit or make the Service available to any third party;
  • (b) modify, copy, distribute, transmit, reproduce, or create derivative works of the Service or any content made available on it;
  • (c) use the Service unlawfully, including in violation of any data, privacy, or export control laws, or in any way that interferes with or disrupts the integrity or performance of the Service;
  • (d) modify, adapt, or hack the Service, or attempt to gain unauthorized access to the Service or its related systems or networks;
  • (e) use bots, hacks, mods, or other unauthorized software designed to modify the Service;
  • (f) circumvent, remove, alter, or thwart any technological measure or content protection of the Service, including Sam’s safety checks;
  • (g) use any spider, crawler, scraper, or other automatic or manual process to monitor, extract, copy, or collect information or data from the Service;
  • (h) introduce viruses, trojan horses, worms, or other malicious or technologically harmful material;
  • (i) use the Service for illegal, harassing, threatening, unethical, or disruptive purposes, or to try to get Sam to produce harmful content;
  • (j) access another person’s account, or record or share someone else’s conversations without permission; or
  • (k) access or use the Service in any way not expressly permitted by these Terms.

You must also comply with any codes of conduct, policies, or other notices Journai provides or publishes in connection with the Service. We may set rate or message limits. Any software Journai provides with the Service is licensed to you on a non-transferable, non-sublicensable, non-exclusive basis, solely for use with the Service on your own devices, and you may not copy, modify, reverse engineer, or attempt to discover its source code, or sell, assign, or sublicense any right in it.

9. Fees

During the beta, the Service is free for individual users at Journai’s discretion. We reserve the right to deny or limit free use to anyone at any time. If your school or program pays for the Service, its agreement with Journai sets the fees.

If we offer paid subscriptions, you will be asked for a payment method and a plan. Subscriptions are billed in monthly, semi-annual, or annual installments by the platform where you bought them, and renew automatically until you cancel before the next billing period. If you don’t pay within three (3) days after a due date, you will lose access. Refunds are not given for partial periods. Purchases through the Apple App Store are final and subject to Apple’s payment policy. For purchases through our website, we will give a refund only for proven fraudulent activity and only if you ask within fourteen (14) days of payment. The 14-day refund right for EU residents does not apply to access to this digital product.

10. Termination and changes to the Service

You agree that Journai, in its sole discretion, may suspend or terminate your Account or use of the Service, and remove and discard any content within the Service (including Your Content), for any reason, including lack of use or if Journai believes you have violated these Terms. Journai may also change or discontinue the Service, in whole or in part, with or without notice. Any termination of your access may take effect without prior notice, and Journai may immediately deactivate or delete your Account and related information. Journai will not be liable to you or any third party for any termination of your access to the Service.

11. Disclaimers

YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. JOURNAI, ITS AFFILIATES, AND THEIR OFFICERS, EMPLOYEES, DIRECTORS, SERVICE PROVIDERS, LICENSORS, AND AGENTS (THE “JOURNAI PARTIES”) EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

THE JOURNAI PARTIES MAKE NO WARRANTY THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE SERVICE, INCLUDING SAM’S RESPONSES, WILL BE ACCURATE, RELIABLE, OR APPROPRIATE FOR YOUR SITUATION; (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS; OR (E) ANY SAFETY CHECK WILL DETECT ANY PARTICULAR RISK, OR THAT ANY OUTREACH WILL OCCUR OR SUCCEED.

12. Limitation of liability

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL JOURNAI BE LIABLE TO YOU OR ANY THIRD PARTY FOR: (A) ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, OR LOST DATA; (B) ANY LOSS ARISING FROM DECISIONS YOU MAKE BASED ON THE SERVICE, OR FROM ANY SAFETY CHECK, REVIEW, OUTREACH, OR DISCLOSURE WE DO OR DO NOT CARRY OUT; OR (C) ANY DIRECT DAMAGES, COSTS, LOSSES, OR LIABILITIES IN EXCESS OF THE FEES ACTUALLY PAID BY YOU IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO YOUR CLAIM OR, IF NO FEES APPLY, ONE HUNDRED U.S. DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP USING THE SERVICE.

13. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold harmless the Journai Parties from any and all losses, damages, expenses (including reasonable attorneys’ fees), rights, claims, actions of any kind, and injury (including death) arising out of or relating to (a) your use of the Service; (b) Your Content; or (c) your violation of these Terms. Journai will give you notice of any such claim, suit, or proceeding, and reserves the right to assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with Journai’s reasonable requests. You may not settle any claim against the Journai Parties without Journai’s prior written consent.

14. Disputes and arbitration

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS.

14.1 Agreement to Arbitrate. You agree that any and all disputes or claims that have arisen or may arise between you and Journai, whether arising out of or relating to these Terms, the Service, any advertising, or any aspect of the relationship or transactions between us, will be resolved exclusively through final and binding arbitration rather than in court, except that you may assert individual claims in small claims court if they qualify. This does not prevent you from bringing issues to federal, state, or local agencies.

14.2 No Class Actions. YOU AND JOURNAI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

14.3 Notice of Dispute. Before starting arbitration, you must send us a written Notice of Dispute at the address in section 17 describing the nature and basis of the claim and the relief sought. If we do not resolve the claim within sixty (60) days after receiving the Notice, either of us may start arbitration.

14.4 Procedures. Arbitration will be conducted by a neutral arbitrator under the American Arbitration Association’s (“AAA”) rules, including its Consumer Arbitration Rules, as modified by this section.

14.5 Location. Unless we agree otherwise, hearings will take place in the county where you live. If your claim is $10,000 or less, you may choose whether the arbitration is conducted on documents only, by phone, or in person.

14.6 Costs. Filing, administration, and arbitrator fees are governed by the AAA rules unless this section says otherwise.

14.7 Confidentiality. All aspects of the arbitration, and any ruling, decision, or award, are strictly confidential.

14.8 Severability. If any part of this section is invalid or unenforceable, it will be replaced with a valid provision that comes closest to its intent.

14.9 Opt-Out. You may opt out of this arbitration agreement by sending written notice to the mailing address in section 17 within thirty (30) days of registering for the Service or first agreeing to these Terms.

15. Governing law

These Terms are governed by the laws of Michigan, without regard to conflict of laws rules. Any court case allowed under these Terms will be brought in Marquette County, Michigan.

16. Changes to these Terms

We reserve the right, at our sole discretion, to change or modify portions of these Terms at any time. If we do, we will post the changes on this page and update the “Last Updated” date. We will use commercially reasonable efforts to notify you of material changes thirty (30) days before they take effect, through the Service, a notice on the website, email to the address on your Account, or other reasonable means. Your continued use of the Service after changes take effect means you accept the new Terms. If a change is not acceptable to you, you must stop using the Service.

17. General

These Terms and the Privacy Policy are the entire agreement between you and Journai about your access to and use of the Service, and replace any prior agreements, except where a school agreement or research consent form adds to them. You may not assign these Terms without Journai’s prior written consent, but Journai may assign or transfer them without restriction. If any part of these Terms can’t be enforced, the rest still applies. Questions, concerns, or reports of violations: jeff@thejournai.com, Journai Corporation, 727 West Magnetic Street, Marquette, MI 49855.

18. Intellectual property and feedback

The Service, including the look and feel of the website and app and all related content, is protected by intellectual property laws, and Journai and its licensors own all rights in it. Any rights not expressly granted are reserved. The “Journai” and “Sam” names and logos are trademarks of Journai, and nothing in these Terms grants you a license to use them. If you give us feedback, comments, or suggestions (“Feedback”), you agree that Feedback gives you no rights in the Service, that all Feedback becomes Journai’s property, and that Journai may use it for any purpose without notice or compensation. You assign to Journai all right, title, and interest in your Feedback.

19. Third-party services

The Service may link to or work with services, sites, and resources provided by others (“Third-Party Services”), including campus resources Sam may suggest. Those services have their own terms and privacy policies. Journai does not control and is not responsible for Third-Party Services, including their accuracy, availability, reliability, or privacy practices, and including care or support provided by any person or service Sam or Journai suggests. You are responsible for any costs of using them. Including a Third-Party Service does not imply endorsement, and Journai is not liable for any loss caused by your use of or reliance on one.

20. Mobile app and app stores

20.1 Mobile services. You are responsible for the device, wireless plan, internet connection, and other equipment needed to use the app. Your carrier may charge data and messaging fees, including for push notifications, which you can turn on or off in the app or your device settings (except occasional important service announcements). Journai grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to install the app on devices on which you have accepted these Terms and to use it for your personal use solely to access the Service.

20.2 App stores. If you get the app through the Apple App Store, Google Play, or another distribution channel, that channel’s terms may also apply. These Terms are between you and Journai only.

20.3 Apple. If you use the app on an Apple device: (a) these Terms are between you and Journai, not Apple, and Journai, not Apple, is solely responsible for the app and its content; (b) your use must follow the Usage Rules in the Apple Media Services Terms and Conditions; (c) your license is limited to use on Apple devices you own or control, except as allowed by Family Sharing or volume purchasing; (d) Apple has no obligation to provide maintenance or support for the app; (e) Apple is not responsible for any product warranties, and if the app fails to conform to an applicable warranty you may notify Apple, which will refund any purchase price, with no other warranty obligation; (f) Journai, not Apple, is responsible for addressing any claims relating to the app, including product liability claims, claims that it fails to meet a legal or regulatory requirement, and consumer protection, privacy, or similar claims; (g) Journai, not Apple, is responsible for the investigation, defense, settlement, and discharge of any third-party claim that the app infringes intellectual property rights; (h) you represent that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and are not on any U.S. Government list of prohibited or restricted parties; (i) you must follow applicable third-party terms when using the app; and (j) Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the app and may enforce them against you.

20.4 Google. If you download the app from Google Play: (a) these Terms are between you and Journai, not Google; (b) your use must follow Google Play’s Terms of Service; (c) Google is only the provider of Google Play; (d) Journai, not Google, is solely responsible for the app; (e) Google has no obligation or liability to you regarding the app or these Terms; and (f) Google is a third-party beneficiary of these Terms with respect to the app.

21. Notice for California users

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted by email at dca@dca.ca.gov, by mail at Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by phone at (800) 952-5210 or (800) 326-2297 (TDD). Sacramento-area consumers may call (916) 445-1254 or (916) 928-1227 (TDD).

22. U.S. Government restricted rights

The Service is made available to the U.S. government with “RESTRICTED RIGHTS.” Use, duplication, or disclosure by the U.S. government is subject to the restrictions in applicable laws and regulations. Access to or use of the Service by the U.S. government acknowledges Journai’s proprietary rights in the Service.